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Information for passengers:

Please note the regulations concerning your flight:  Passenger information

Passport and customs checks

European Union (Schengen states*)
There are no passport and customs inspections for arrivals from states which are signatories to the Schengen Agreement. Use the exit marked with the Europe symbol when leaving the baggage reclamation area. Please have your passport or identity card at hand for any eventuality.

Non-European states/Non-Schengen states
If you are arriving from a non-European state or a state which is not a signatory to the Schengen Agreement, please proceed to the desk provided for passport inspection (for EU citizens or citizens of other countries). You can automatically access the baggage reclamation area and customs control after passport inspection.

Requiring registration and free goods

Choose the green exit if you have nothing to declare.

Please use the red exit if you have goods with you which should be declared or are carrying more than the approved quantity of such goods.

Goods declaration

Goods intended for retail, trade or commercial use should always be declared, regardless of their value. This also applies to goods subject to prohibitions or limitations (e.g. narcotics, weapons, ammunition, protected animals and plants). Infringements of the Washington Agreement on the Protection of Species will be strictly dealt with and can entail severe fines or custodial sentences. Product piracy is also not regarded as a minor offence! Please do not purchase any counterfeit products. Even the smallest quantities of such will be confiscated by customs officers and can result in prosecution.

*Schengen states

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Poland, Czech Republic, Malta, Estonia, Latvia, Lithuania, Hungary, Slovenia, Switzerland and Slovakia

Important for travellers to the USA:

As of 12 January 2009 all citizens of VWP-countries, who travel to the United States for business or private reasons, must request an ESTA-permission. For further information, please take a look at the website of the US-embassy.

customs checks

There are no regular customs checks for departures from Germany. Please note however that goods subject to export limitations must be declared in all cases. Customs officers conduct random inspections to prevent any abuses. Please contact your nearest customs office in good time prior to your journey if you are in any doubt as to whether goods which you wish to take abroad are subject to any permit regulations.

US-embassy More information: www.zoll.de

baggage reclamation and Lost & Found

On entering the baggage reclamation area after your arrival, you can find your baggage carousel by checking the flight numbers on the display screens/panels. Baggage trolleys are also provided here for your convenience - free of charge, of course.

Would you prefer to have a baggage porter?
A porter can be booked for a small fee by telephoning +49 711 948-4500.

It doesn't happen very often, but just in case: please contact your airline directly if your baggage is damaged or you are unable to locate it after arrival. Our helpful personnel are ready to assist you without delay.

Locations and Contact:


Lufthansa passengers can trace the current status of their misplaced baggage after registration with the baggage location service in the internet at http://baggage.lufthansa.com. If, despite all efforts, misplaced baggage cannot be located: every airline is insured against loss of baggage!

Please ensure that your baggage is always securely locked and labelled with address stickers.

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