Information for passengers
Please note the regulations concerning your stay at the airport and flight.
You can also conveniently handle your border control yourself with the automated border control system Easypass on arrival in Terminal 3. To do so, you need an electronic passport of the European Union, the European Economic Area or Switzerland (in addition other passports after registration). For more information, see the Website of Easypass.Website of Easypass (Information of the Federal Police)
Choose the green exit if you have nothing to declare.
Please use the red exit if you have goods with you which should be declared or are carrying more than the approved quantity of such goods.
Goods intended for retail, trade or commercial use should always be declared, regardless of their value. This also applies to goods subject to prohibitions or limitations (e.g. narcotics, weapons, ammunition, protected animals and plants). Infringements of the Washington Agreement on the Protection of Species will be strictly dealt with and can entail severe fines or custodial sentences. Product piracy is also not regarded as a minor offence! Please do not purchase any counterfeit products. Even the smallest quantities of such will be confiscated by customs officers and can result in prosecution.
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Poland, Czech Republic, Malta, Estonia, Latvia, Lithuania, Hungary, Slovenia, Switzerland and Slovakia
As of 12 January 2009 all citizens of VWP-countries, who travel to the United States for business or private reasons, must request an ESTA-permission. For further information, please take a look at the website of the US-embassy.
There are no regular customs checks for departures from Germany. Please note however that goods subject to export limitations must be declared in all cases. Customs officers conduct random inspections to prevent any abuses. Please contact your nearest customs office in good time prior to your journey if you are in any doubt as to whether goods which you wish to take abroad are subject to any permit regulations.
On entering the baggage reclamation area after your arrival, you can find your baggage carousel by checking the flight numbers on the display screens/panels. Baggage trolleys are also provided here for your convenience - free of charge, of course.
Would you prefer to have a baggage porter?
A porter can be booked for a small fee by telephoning +49 711 948-4500.
It doesn't happen very often, but just in case: please contact your airline directly if your baggage is damaged or you are unable to locate it after arrival. Our helpful personnel are ready to assist you without delay.
Locations and Contact:
Lufthansa passengers can trace the current status of their misplaced baggage after registration with the baggage location service in the internet at http://baggage.lufthansa.com. If, despite all efforts, misplaced baggage cannot be located: every airline is insured against loss of baggage!
Please ensure that your baggage is always securely locked and labelled with address stickers.