On entering the baggage reclamation area after your arrival, you
can find your baggage carousel by checking the flight numbers on
the display screens/panels. Baggage trolleys are also provided here
for your convenience - free of charge, of course.
Would you prefer to have a baggage porter?
A porter can be booked for a small fee by telephoning
0711/948-4500. Please use one of the free telephones on the
information pillars (tel.: 4500) if you are in one of the
It doesn't happen very often, but just in case: please contact
directly if your baggage is damaged or you are unable to locate it
after arrival. Our helpful personnel are ready to assist you
- Lufthansa Lost & Found: Terminal 1, Arrivals Level
+49 69 95 30 79 62 (or 0800 8 08 80 10)
- S.Ground Lost & Found: Terminal 3, Arrivals Level +49
- British Airways Lost & Found: Terminal 1, Departures
- Lost & Found Office: to the west in front of Terminal
1 +49 711 948-3355
Lufthansa passengers can trace the current status of their
misplaced baggage after registration with the baggage location
service in the internet at http://gepaeck.lufthansa.com. If, despite all
efforts, misplaced baggage cannot be located: every airline is
insured against loss of baggage!