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Baggage regulations

Dangerous substances

Important

Pointed and sharp objects such as knives, scissors, self-defence sprays, etc. should not be packed in hand baggage! Please contact your airline for detailed information.

Further information on objects forbidden on flights

Service

Non-permitted hazardous goods (e.g. sprays, petrol lighters) and dangerous items (e.g. knifes, scissors) may be left with airport security / lost and found office (+49 711 948-3355 for a small fee) and collected afterwards (up to 6 weeks).

Electrical/electronic equipment and bulky luggage

Certain electrical and electronic equipment, such as mobiles or laptops, must not be used during the flight. Information on this can be found on your flight ticket or can be obtained from your airline. Do you have a pet? Or bulky luggage such as surfboards, prams, golf bags or bicycles? No problem. Your airline or your travel agent will be happy to make the necessary arrangements for you.

Airlines

Baggage conveyance

Baggage location

On entering the baggage reclamation area after your arrival, you can find your baggage carousel by checking the flight numbers on the display screens/panels. Baggage trolleys are also provided here for your convenience - free of charge, of course.

Would you prefer to have a baggage porter?
A porter can be booked for a small fee by telephoning +49 711 948-4500. Please use one of the free telephones on the information pillars (tel.: 4500) if you are in one of the terminals.

It doesn't happen very often, but just in case: please contact your airline directly if your baggage is damaged or you are unable to locate it after arrival. Our helpful personnel are ready to assist you without delay.

Locations and Contact:

  • Lufthansa Lost & Found:Hotline 0800 8 08 80 10 or +49 (0) 69 9530 7962           
  • S.Ground Lost & Found: Terminal 3, Arrivals Level strll@s-ground.de
  • British Airways Lost & Found: Terminal 1, Departures Level +49 (0) 699 4519 2273
  • Germanwings / Eurowings: E-Mail: claim@baggage.eurowings.com
  • Vueling: Hotline 0180 6700 000
  • Air Berlin: E-Mail   strll@s-ground.de                                        
  • Air France: Hotline +49 (0) 6986798107
  • KLM: Hotline +49 (0) 6986798107
  • Iberia: Hotline +49 (0) 69 50 073 874
  • Lost & Found Office: to the west in front of Terminal 1 +49 711 948-3355


Lufthansa passengers can trace the current status of their misplaced baggage after registration with the baggage location service in the internet at http://gepaeck.lufthansa.com. If, despite all efforts, misplaced baggage cannot be located: every airline is insured against loss of baggage!

Lufthansa bag tracking service Airlines

Note

Please ensure that your baggage is always securely locked and labelled with address stickers.

Lockbox

Lockbox Metrics Cost / Day
Small w:35 cm, h: 45 cm, d: 85 cm 2.- EUR
Medium w:35 cm, h: 62 cm, d: 85 cm 4.- EUR
Large w:35 cm, h: 94 cm, d: 85 cm 6.- EUR
XL w: 52 cm, h: 94 cm, d: 85 cm 6.- EUR
Ski w: 35 cm, h: 192 cm, d: 53 cm 6.- EUR

You will find lockboxes on the right side of Terminal 1, behind the guard house.

Payment: Coin (0,1/0,2/0,5/1,0/2,0); Banknotes (5,-/10,-); Creditcards (Visa, Master)

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